By Mr. Peddada Appala Raju

Can you share how your journey began? What was your first role in this company, and how did it lead to your current position as Senior Supervisor in Engineering?

Starting as an Electrician at THE PARK, I developed a solid foundation in electrical systems. With dedication and a focus on continuous learning, I advanced to Technician, deepening my technical expertise. Embracing new challenges, I soon became a Senior Technician. My progression continued as I took on leadership responsibilities and was promoted to Supervisor. Today, I’m proud to serve as a Senior Supervisor in Engineering, using my experience to lead and inspire my team toward excellence. It’s been a rewarding journey of growth, and I look forward to what lies ahead.

Over the course of 34 years, what were the major milestones in your career?

My professional journey has been marked by key milestones that have fueled my growth. Upskilling in technical knowledge has kept me ahead in an evolving industry, while recognition through awards has celebrated my contributions. Promotions have further acknowledged my dedication to professional growth. Each of these achievements has played a pivotal role in shaping my career and strengthening my passion for my work.

Throughout your career, what have been some of the most challenging situations you’ve faced, and how did you overcome them?

The COVID-19 pandemic created uncertainty, but I chose to maintain trust in my organization. This belief helped me overcome challenges and inspired others to stay optimistic. In those difficult times, my commitment to our shared values became a source of motivation, proving that hope and trust can guide us through adversity.

Can you share a story where you faced a significant technical issue, and how you solved it, especially when you were just starting out?

At Thermax AC plant, I faced numerous challenges with steam boilers, each offering a valuable learning opportunity. With strong support from my supervisors, I focused on enhancing my technical skills, enabling me to tackle issues independently. This proactive approach allowed me to transform challenges into key milestones for my professional development.

As a supervisor, how do you manage and lead your team, ensuring that everyone performs at their best, especially in high-pressure situations?

I focus on fostering an environment where hope thrives and stress is minimized. By assessing timelines and individual strengths, I strategically allocate tasks to ensure each team member is engaged and empowered. This approach boosts productivity while nurturing a collaborative and supportive team dynamic.

With 34 years of experience, what advice would you give someone who is just starting in the hotel industry, particularly in engineering?

Understanding the organization’s goals is key for newcomers to align their efforts with its broader vision. By working towards these objectives, individuals contribute to the organization’s success while also advancing their own careers.

How do you manage work-life balance, given the demands of working in a hotel?

Maintaining a work-life balance is crucial for long-term well-being and productivity. A key element in achieving this is the practice of giving and receiving thorough handovers. Clear communication during handovers ensures continuity and reduces stress, allowing everyone to manage their workload more effectively while maintaining personal time.

What’s one thing you’ve learned from late chairman Mr. Surrendra Paul & Mr. Jit Paul that has shaped your own approach to leadership and management?

In 1987-88, I had the privilege of interacting with Mr. Surrendra Paul during his visit to our factory. He personally guided me through the calculations involved in rod generation within the rolling mill, demonstrating both his technical expertise and exceptional leadership. This experience left a lasting impression on me, highlighting the value of hands-on mentorship and leadership.

Were there any specific values or principles from the late chairman that you’ve carried with you in your career?

Mr. Paul’s strong emphasis on safety protocols left a lasting impact on me, reinforcing the critical importance of prioritizing the well-being of all personnel in the manufacturing process. His guidance served as a reminder that a safe work environment is fundamental to operational efficiency and long-term success.

How has technology changed the way you work in hotel engineering?

The hotel industry has seen significant technological advancements that have greatly improved guest comfort and operational efficiency. We began with screw compressors for our air conditioning plants, later upgrading to the Thermax and Train chiller plants. Today, we use the latest Daikin AC technology, ensuring optimal guest comfort through advanced climate control solutions. Additionally, we’ve modernized our electrical infrastructure by replacing LT panels, transformers, OCBs, and ACBs with higher-rated equipment, boosting the reliability and safety of our operations.

What are some of the most rewarding moments you’ve experienced in your career?

The most rewarding experience in my career was receiving recognition from senior leadership for my 25 years of dedicated service. What made it even more special was having my family present during the ceremony. Sharing this achievement with them added a deep sense of pride and joy that I will always cherish.

How do you collaborate with other departments (e.g., housekeeping, front office, or maintenance) to ensure smooth hotel operations, and what is the role of engineering in this coordination?

For seamless operations, the Front Office, Housekeeping, F&B, Maintenance, and Kitchen teams must work in sync, with timely communication at the heart of their interactions. In this collaborative environment, the Engineer plays a pivotal role, providing essential maintenance support to keep everything running smoothly.

How have you managed to grow and improve in your role over the years?

By actively pursuing training opportunities and embracing continuous learning, I have enhanced both my expertise and adaptability, ensuring I stay ahead in a constantly evolving industry.

What’s the most important lesson you’ve learned in your career that you think others should know?

Punctuality and discipline are key pillars in building a successful career. Equally important is the continuous enhancement of technical skills, which can be achieved by actively seeking guidance from senior colleagues. This proactive approach not only drives personal growth but also contributes to overall professional success.

Who has been the most influential person in your career journey, and how did they help you grow professionally?

Throughout my career, my senior engineering team has been a major influence, demonstrating unwavering commitment to solving complex technical challenges. Their expertise not only sets a high standard but also offers invaluable learning opportunities for those of us still honing our skills. By observing their problem-solving techniques and engaging in insightful discussions, I’ve been able to significantly enhance my own technical capabilities.

Mr. Peddada Appala Raju is Senior Supervisor in Engineering Department of The Park Hotel, Visakhapatnam.